Shipping & Returns
Understanding the ordering process
proscenic.be is a buying guide dedicated to Proscenic products. The website does not hold stock, ship goods or process payments. When you click a redirect button, you are taken to the shop of a partner retailer who handles the entire transaction — from payment and dispatch to after-sales support.
The information below is intended to help you understand how shipping and returns generally work with our retail partners.
How does a purchase via proscenic.be work?
- Step 1 — Browse: you explore our product pages, comparisons and reviews to find the Proscenic product that best suits your needs.
- Step 2 — Redirect: by clicking the "View deal" button, you are redirected to the partner retailer's website.
- Step 3 — Order: you complete your purchase directly with the retailer. They issue the invoice, arrange shipping and handle any claims.
proscenic.be is not involved at any stage in processing your order or collecting payment.
Shipping information
Delivery terms depend entirely on the retailer with whom you place your order. As a general guide, here is what you can typically expect:
- • Delivery options — Standard delivery (3–5 working days), express delivery (1–2 working days) and, depending on current offers, free shipping above a certain order value.
- • Parcel tracking — A tracking number is usually sent to you by email as soon as the parcel is handed to the carrier.
- • Delivery areas — Most retailers deliver throughout the European Union and the United Kingdom. Additional charges may apply depending on the destination.
- • Shipping costs — These vary by retailer, delivery method and order total. Check the product page on the retailer's website for exact fees.
proscenic.be cannot guarantee the delivery times or shipping rates quoted by retailers, as these may change without notice.
Returns and refund policy
The right of withdrawal and return conditions are managed by the partner retailer. Below are the practices commonly applied by major online retail platforms:
- • Cooling-off period — Under the Consumer Contracts Regulations 2013 (UK) and EU Directive 2011/83/EU, you generally have 14 calendar days from receipt to return a product without giving a reason. Some retailers extend this window to 30 days.
- • Product condition — The item must be returned in its original packaging, complete and in good condition. An opened or used product may result in a reduced refund, depending on the seller's terms.
- • Process — Log in to your account on the retailer's website, go to "My orders" and follow the instructions to initiate a return. A prepaid shipping label is often provided.
- • Refund — Refunds are typically processed within 5 to 10 working days of the retailer receiving the returned parcel, to the original payment method.
For the exact return conditions, please review the retailer's own return policy before confirming your purchase.
Manufacturer's warranty
Proscenic products are covered by a manufacturer's warranty whose duration varies by market:
- • European Union — The statutory guarantee of conformity is at least 2 years (as per Directive 1999/44/EC and its national transpositions).
- • United Kingdom — The Consumer Rights Act 2015 provides the right to repair or replacement within a reasonable time.
In the event of a fault or manufacturing defect, you can reach Proscenic's customer service through the "Proscenic Home" app or via the retailer from whom you made the purchase.
Frequently asked questions
Can I get delivery to the Channel Islands, Isle of Man or other offshore areas?
Delivery availability depends on the retailer. Most major platforms ship to mainland UK addresses. Offshore destinations may incur additional shipping fees or customs charges.
Who should I contact if there is a problem with my order?
Please reach out directly to the customer service team of the retailer with whom you placed your order. proscenic.be does not have access to your order or payment details.
My product arrived damaged. What should I do?
Contact the retailer's customer service immediately with photos of the packaging and the product. You will be offered an exchange or refund in accordance with the seller's terms.
Is the price shown on proscenic.be guaranteed?
Prices quoted on our website are indicative and reflect the rates recorded at the time of our last check. The binding price is the one displayed on the retailer's website at the point of purchase.
Need help?
For general questions about a Proscenic product or how our website works, you can write to us at: contact@proscenic.be.
For any queries regarding an order, payment, delivery or return, please contact the relevant partner retailer directly.
Page revision
The information on this page may be updated at any time to reflect changes in our partners' policies.
Last updated: February 2026.